Marcus VPN Privacy Policy
Last updated: October 1, 2026
1. What data we collect
We store the minimum needed to run the service:
- Username and email — to sign in, recover access and send subscription notices.
- Password — only as an irreversible hash (bcrypt). We do not know your password.
- Device identifiers — an anonymous app identifier, device name and platform, used to limit the number of devices per account and grant the free trial once per device.
- Subscription and payment data — plan, validity period, amount and payment status. Card details are processed by the payment provider Platega; we never receive or store them.
- Technical metrics — VPN session connection time and total traffic volume (aggregate, without content). Used to balance server load.
2. What we never store
- Browsing history, DNS queries or traffic content.
- Your real IP address after the VPN session ends.
- Bank card details or payment credentials.
3. How data is used
Data is used solely to provide the VPN service: authentication, subscription accounting, device limits, abuse protection and support replies. We do not sell or share data with third parties, except as required by law and with the payment provider to the extent necessary to process a payment.
4. Cookies and analytics
The website uses browser local storage to keep your account session and referral code, and a cookie for the selected language. Anonymous counters (Yandex.Metrica, Google Analytics) and Cloudflare Turnstile bot protection may be used to measure traffic. These services do not receive your username, email or VPN connection data.
5. Data protection
Connections to our servers are protected with TLS encryption. Database access is restricted to service administrators. Passwords are stored only as hashes.
6. Retention and deletion
Account data is kept for as long as the account exists. You can request deletion of your account and all related data by contacting support from the email address used at registration. Deletion is completed within 10 business days.
7. Children
The service is not intended for persons under 18; we do not knowingly collect data from minors.
8. Changes to this policy
We may update this policy; the current version is always available on this page. Material changes are announced on the website.
9. Contact
Data protection enquiries: [email protected].